Privacy Policy

Welcome to Sudoku Arena, where we are committed to providing a safe, enjoyable, and trustworthy online gaming experience. This Privacy Policy is designed to clearly and transparently explain how we collect, use, protect, and share your information when you use our website, applications, or related services. We value your privacy and strive to ensure that your personal data is handled securely and responsibly.

Information We Collect

When you use Sudoku Arena, we may collect the following types of information:

Information You Provide Directly

We collect information that you voluntarily provide when interacting with our website. This includes:

  • Account information, such as your username, email address, and password, when you register or log in.
  • Profile information, such as your avatar, in-game nickname, or other personalization preferences you choose to share.
  • Contact information, such as your email or phone number, when you reach out to our support team.
  • Payment information, if you make transactions to purchase in-game products or services (we do not store your credit card details; transactions are processed through secure payment gateways).

Information Collected Automatically

When you access our website or play games, we automatically collect certain information through technologies like cookies, tracking pixels, or server logs. This includes:

  • Device data, such as device type, operating system, browser type, IP address, and unique device identifiers.
  • Usage data, including the games you play, the time you spend on our website, the features you use, and the actions you take within games.
  • Location data, if you allow us to access your location, to provide region-specific features or content.

Information from Third Parties

We may receive information from third-party partners, such as:

  • Data from social media platforms, if you choose to link your game account to your social media accounts (e.g., logging in via Google or Facebook).
  • Data from advertising partners to deliver ads tailored to your interests.
  • Data from analytics service providers to better understand user behavior and improve our services.

How We Use Your Information

We use the information we collect to provide, maintain, and enhance your experience on Sudoku Arena. Specifically, your information is used to:

  • Operate and provide services: Enable you to log in, save game progress, participate in in-game events, and use website features.
  • Personalize your experience: Display content, advertisements, or game recommendations based on your preferences, gaming habits, or location.
  • Improve our services: Analyze usage data to optimize the interface, develop new features, and enhance website performance.
  • Communicate with you: Send emails or notifications about game updates, events, promotions, or responses to your support requests.
  • Ensure security: Detect and prevent fraudulent activities, unauthorized access, or violations of our terms of use.
  • Comply with legal obligations: Meet legal or regulatory requirements, when applicable.

How We Share Your Information

We do not sell your personal information to any third parties. However, we may share information in the following cases:

  • With service providers: We work with trusted partners to support website operations, such as hosting providers, analytics services, or payment processors. These partners are only permitted to use your information to perform services for us and must adhere to strict security standards.
  • With advertising partners: We may share anonymized or aggregated data with advertising partners to display ads relevant to you. This data does not contain personally identifiable information.
  • For legal purposes: We may disclose information if required by law, court order, or regulatory authorities, or to protect our rights, property, or the safety of our users or others.
  • In business transfers: If Sudoku Arena is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, but we will notify you and ensure your privacy is protected.

How We Protect Your Information

We implement technical, physical, and organizational measures to safeguard your personal information from unauthorized access, loss, or misuse. These measures include:

  • Encrypting sensitive data, such as login credentials and payment transactions, using secure protocols like SSL/TLS.
  • Enforcing strict access controls to ensure only authorized personnel can access your data.
  • Monitoring and detecting security threats to prevent cyberattacks.
  • Storing data on secure servers with physical and technical safeguards.

While we take every effort to protect your information, no system is entirely invulnerable. If you suspect your account has been compromised, please contact us immediately at [email protected].

Your Rights Regarding Your Personal Information

We respect your rights over your personal information and provide options for you to manage your data, including:

  • Access: Request to view the personal information we hold about you.
  • Correction: Request to update or correct your information if it is inaccurate.
  • Deletion: Request the deletion of your personal information, unless we are required to retain it for legal or operational purposes.
  • Restriction: Request to limit the processing of your information in certain cases.
  • Objection: Opt out of the use of your information for advertising or other non-essential purposes.
  • Data portability: Request a copy of your data in a usable format.

To exercise these rights, please contact us at [email protected]. We will respond as promptly as possible in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar technologies (such as tracking pixels) to enhance your experience. These technologies help us remember your preferences, analyze usage data, and deliver personalized advertisements. For more details on how we use cookies and how you can manage them, please see our Cookie Policy.

Children's Privacy

Sudoku Arena is not intended for children under 13 years of age (or the minimum age required by law in your country). We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with information, please contact us at [email protected], and we will delete that information.

International Data Transfers

Our services are operated globally, so your information may be transferred to and stored in countries other than your country of residence. We ensure that all data transfers comply with applicable data protection laws and are safeguarded by appropriate security measures.

Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When the information is no longer needed, we securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in how we process data, technology, or legal requirements. Any updates will be posted on our website, and we will notify you of significant changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the support team at Sudoku Arena is here to assist. Please contact us at email [email protected]

We are committed to addressing your inquiries promptly and transparently. Thank you for trusting and choosing Sudoku Arena for an exceptional gaming experience.